Wayfinding Standards at Metro Transit

With no existing signage standards across Metro Transit facilities, I led the development of a 300-page wayfinding manual to bring clarity, consistency, and efficiency to the system. Previously, signage was handled project by project, creating inconsistent specs and ongoing challenges for planners and maintenance teams. I partnered with a junior engineer who audited stations and park-and-rides, gathering drawings and documentation. I verified specs, cleaned up drawings, and engaged key departments—including planning, engineering, maintenance, and transit services—to weigh in on everything from kiosk preferences to hardware.

I made recommendations, led group discussions to resolve conflicts, and established standards for sign types, materials, text, sizes, and mounting. I also spent time in the field confirming placement and usage. The final manual provides planners with a reliable toolkit for every facility type, including photos, drawings, ADA requirements, and design templates. A coded system helps teams and vendors stay aligned, ensuring consistent signage and a smoother experience for riders across the system.